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MEWA Textil-Service

Standardisation of the pan-European telecommunications landscape increases efficiency and convenience.

  • 国家:德国
  • 火狐体育手机:服务
  • Solution: 云通信, 统一通信, Connected 解决方案 and Devices

MEWA Textil-Service offers full service for workwear, 防护服, 清洁布, 和其他工业纺织品. With 45 locations in 14 countries, 5,700名员工, 和190年,000客户, MEWA is one of the leading textile management providers in Europe.

MEWA客户标识
The new solution offers many new synergies. The modern tools enable convenient voice communication at any location. 因此, 2020年春天, we were able to maintain operations remotely without interruption or productivity loss.
Hagen Block, Project Manager, MEWA Textil-Service

Challenges

In 2017, MEWA decided to replace its very heterogeneous telecommunications infrastructure with a standardised solution for all locations. The new system would provide a modern working environment, including telephony and 统一通信 functions such as chat, 语音邮件, 协作工具, and be available on-site and remotely.

Action

MEWA awarded the project to COM plan + service GmbH based on their concept and pilot installation. At the core of the new solution, 基于云计算的, high-availability Alcatel-Lucent OmniPCX® Enterprise Communications Server was installed in two separate data centres. All 45 locations are connected to this server. Desk phones and softphone clients provide the convenient functions. The robot5 Agent Line Office call centre solution from COM plan + service enables more efficient staff utilisation and flexible call forwarding. The robot5 alarm server facilitates the monitoring of processes in the production plants and industrial laundries through automatic alarming. Implementation will be completed in three phases: Following the pilot system and the server implementation, all twelve locations in 德国y were connected in 2018. The solution will be gradually rolled out to the other countries by the end of 2022.

Results

技术的好处

  • Cloud-based server installation simplifies roll-out and maintenance
  • Central administration with cross-location network management
  • Uniform functions and service levels at all locations
  • New applications only need to be tested once
  • 智能呼叫路由
  • 自动警报

 

经济利益

  • More efficient staff utilisation
  • 提高透明度
  • Synergies and cost savings through standardisation and lower administration costs

 

用户体验优势

  • Extremely fast setup of remote workplaces with seamless availability and productivity for users working from home
  • Softphone clients provide convenient telephony functions on desktops and mobile devices
  • Call forwarding allows users to control their availability

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